At Asterix Book Shop, customer satisfaction is our top priority. We strive to provide high-quality books and a seamless shopping experience. This Refund Policy explains the conditions under which you may request a refund, return items, or exchange products, ensuring transparency and clarity for all our customers.
1. Eligibility for Refunds
You may request a refund or exchange under the following circumstances:
- The product received is damaged, defective, or incorrect.
- The product is significantly different from its description on our website.
- You have received the wrong item or an incomplete order.
Please note: Digital products, e-books, or downloadable content are generally non-refundable, unless there is a technical issue preventing access or use.
2. Refund Request Process
To request a refund or exchange:
- Contact Us:
Reach out to our customer support team within 14 days of receiving the product.- Phone: +34 641 551 633
- Email: [email protected]
- Provide Details:
Include your order number, product details, and the reason for the refund request. Attach photos if the item is damaged or defective. - Approval & Instructions:
Our team will review your request and provide instructions for returning the product if applicable.
3. Return Shipping
- For approved returns, customers are responsible for return shipping costs, unless the item was defective or shipped incorrectly.
- Items must be returned in their original packaging and in resalable condition.
4. Refund Method and Timeline
- Once your returned item is received and inspected, your refund will be processed within 7–10 business days.
- Refunds will be issued via the original payment method used at the time of purchase.
- If the refund is approved for digital or downloadable products, alternative arrangements may be offered, such as account credit or replacement access.
5. Exchanges
- Exchanges are available for products that are damaged, defective, or incorrect.
- Follow the same procedure as the refund request to arrange for an exchange.
- We will ship the replacement item once the returned item has been received and inspected.
6. Non-Refundable Items
Certain items are not eligible for refunds or exchanges, including:
- Gift cards
- Downloadable e-books or software (unless defective)
- Items damaged due to misuse or improper handling by the customer
7. Customer Support
Our customer support team is available to answer any questions regarding refunds, returns, or exchanges. We are committed to resolving issues promptly and fairly to ensure a positive shopping experience.
Contact Us:
Phone: +34 641 551 633
Email: [email protected]
Address: R. Olmos, 25, 15003 A Coruña, Spain
8. Final Notes
At Asterix Book Shop, we value every customer and strive to provide a hassle-free refund process. We encourage you to contact us immediately if you encounter any issues with your purchase. Your satisfaction is our commitment, and we aim to ensure that every shopping experience with us is smooth and trustworthy.